Just started playing yesterday, logged several hours on it so far. Well, one thing it has classy software. Was very easy to navigate around seemed to be a solid server. Play was consistent with what you would expect from average/good players. Not a lot of maniacs which was nice. You can play solid poker here and not get burned. Site has great looking graphics and you can manuever around the site with ease. Everything looks so crisp and professional. Beats the look and feel of Party/Empire by a long shot. Since this was my first day I cannot evaluate customer service, tournaments (although they sure have a lot of them), etc. A very pleasant experience and I will continue to go back to PokerStars often.